Waiting for video


#1

I’ve added a camera. The camera test shows video. I tested the rtsp feed via vlc it works.

After adding the camera. The openalpr screen is black with a “waiting for video” message. I’ve tried triggering motion, etc and nothing happens. Any thoughts?


#2

Same here. Just switched over to a new windows 10 machine and have the same problem. The stream works fine with test and in VLC but the agent forever says “waiting for video”.


#3

My issue was the passwords were off on the agents.


#4

Interesting. That wouldn’t have prevented the streams from showing up on the agent.

My problem is the I had to grant the openalpr agent rights to interact with the desktop. This meant running the windows management console (mmc.exe):

  1. Run mmc.
  2. Select services
  3. Find “OpenALPR Agent”.
  4. Right click and select properties.
  5. Select “Log On” tab.
  6. Check “Allow service to interact with desktop”.

#5

The “waiting for video” message may also be related to not having licensed the agent. You would notice warning/error messages in View > Agent Logs if this is the case. To fix, go to Configure > Licensing > Online Licensing and enter the credentials for your cloud account

As of 11/5, we released a patch for the agent which will display a more appropriate error message if licensing is indeed the issue