On Premises/Watchman Agent does not see digital zoom

I am using Geovision LPC-2210 for On-Premises/Watchman Agent. The native camera software allows for optical and digital zoom. When using the agent, I can zoom the camera using the Geovision software and see the zoomed feed in the agent. But when zooming in further with digital zoom in the native software, the agent view does not change. Am I missing something?

…anyone?